Contact & Support

Get help from our knowledgeable Customer Care team.
If you have any other questions, feel free to contact us. Your problem will be resolved in 2 business days.

You must log-in to view this content.

FAQs

  • Buying this ebook means you’ll own the file forever.
  • Your ebook download link will expire after 30 days, please store the file in a safe place after downloading.
  • “For security reasons,” our website deletes customer data and information every 30 days. After downloading the e-book, please store “the e-book” in a safe place on your device.

A:

We accept Paypal, Visa®, MasterCard®, American Express® and Discover® cards.

A:

This number printed on your card provides a security feature for purchases made using your credit card. For Visa, MasterCard and Discover Card, it is the last three digits printed on the back of the card.

For American Express, it is the four digits printed above the account number on the front of the card. It generally appears to the right of your credit card number.

A:

If you are using an older browser to navigate our site, your online shopping experience may not go smoothly. To help resolve difficulties while shopping or ordering, download the current version of any of the following recommended browser websites. Updating your browser with the latest version enhances website speed and functionality, as well as increases security and virus protection.

A:

Your order is ready for online status-tracking shortly (15 minutes approx.) after it is placed! If you have created an ebookfiles.net account when placing the order, go online and log into My Account, then click on Order History.

Guest order tracking is also available on line; navigate your mouse to my account at the top of the page, click order status, and then enter in your confirmation number, your email and your billing zip, under the area of unregistered customer order status. (To find your confirmation number check the email we sent you when your order was placed on line.)

If you checked out as a guest, please call Customer Care at +1 (657) 206 0703 , Monday through Friday, 7 a.m. to 7 p.m. (CT) & Saturday, 7 a.m. to 5:30 p.m. (CT) and we will be happy to assist. Have your confirmation number, email, and billing ZIP code to use this service (confirmation number is located within your emailed order confirmation.)

A:

To make an address change to your order, please contact Customer Care (+1 (657) 206 0703 ). For Standard Shipped orders, please call as soon as possible as our orders do ship quickly.

A:

After you place items in the shopping cart and provide a zip code for delivery, product availability will appear along with an estimated shipping or delivery time period.

A:

It takes us approximately 24-48 hours to process a credit back to a PayPal Account. Please allow 2-3 business days for it to appear on the statement.

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal. By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.
For more details, click here to see how Paypal works for you.