Overall WINNER – CMI Management Book of the Year 2014WINNER – Innovation – Entrpreneurship Category at the CMI Awards 2014Create a great customer experience whoever you are.Customers are powerful. They have a loud voice, a wealth of choice and their expectations are higher than ever.This book covers ten principles you can use to make real worldnbsimprovements to your customers experiences, whatever your businessnbsp;does and whoever you are.For managers, leaders and those starting a new business, the book shows that making improvements customers will appreciate doesnt need to be complicated or cost a fortune.
Additional ISBNs: 9780273775089, 0273775081, 9780273775980, 0273775987
Q & A
Ask a question
Your question will be answered by a store representative or other customers.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for the question!
Your question has been received and will be answered soon. Please do not submit the same question again.
Error
An error occurred when saving your question. Please report it to the website administrator. Additional information:
Add an answer
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you for the answer!
Your answer has been received and will be published soon. Please do not submit the same answer again.
Error
An error occurred when saving your answer. Please report it to the website administrator. Additional information:
File formart download: PDF or EPUB. (You will receive a download link for the file in one of two formats: PDF or EPUB.)
Enter your Email correctly. Download link is sent to your Email.
Related products
Business & Economics
Business & Economics
Business & Economics
Business & Economics
Toyota Kata Culture: Building Organizational Capability and Mindset through Kata Coaching
Business & Economics
Business & Economics
Business & Economics
Business & Economics
Business & Economics
Business & Economics
Reviews
There are no reviews yet